Frequently Asked Questions

Our Frequently Asked Questions are organized into the following two categories:
General, and Training Platform.

General Questions

Required plugins:
  • Adobe Reader
Operating System:
  • Windows 7, 8, 8.1, 10. Macintosh OS X v10.x, Linux
Web Browser:
  • Mozilla Firefox, Safari and Chrome – Javascript enabled
Screen resolution:
  • 1024 x 768

OHF provides you with online chat support, with live monitoring during our business hours.

Also, you may send us a support question via our chat support widget (bottom, right corner of site) 24 hours a day. If we are offline or away, we will get back to you on the next business day.

If you have additional questions, please contact us at 503-682-4422 or email [email protected]  with the words “Covid Guest Service Training Questions” in the subject line.

Training Platform Questions

Accessing and using our training platform is quick and easy:

  • Register your user account.
  • Pay your donation.
  • Download worksheets.
  • Watch our training videos.
  • Print or save your course completion certificate.

Our training courses can be stopped & started on any device. You would simply login to your account again and proceed from where you left off.

Option 1: Full Course

The Full Courses are best suited for those who wish to complete an entire course in one sitting. The full course can be stopped and resumed at any time. We recommend that participants download all worksheets and pause the video after each scenario in order to complete its worksheet. Run time for the entire course, without pause, is 32 minutes for the restaurant version and 33 minutes for the lodging version.

The certificate for the courses is the same for both the Full and Segmented version of each course.

Option 2: Segmented Course

The Segmented Courses are best suited for those who would prefer to take the courses in pieces. They are, also, suited to those who want to choose which scenario(s) they want to take and do not intend to complete the entire course. This option allows you to watch each scenario separately, and you can view as many as you would like.

The certificate for the courses is the same for both the Full and Segmented version of each course.