This online course was developed by the Oregon Hospitality Foundation in collaboration with hospitality industry partners to address specific Guest Service challenges related to the Pandemic. It was created, in part, thanks to financial and in-kind support from our partners at Dutch Bros Coffee, epb&b insurance, FPW Media, SAIF, Travel Oregon, and Togather Restaurant Consultants.
There are two versions, one set in a restaurant and one set in a hotel. Both of these versions are available with Spanish subtitles. Each version offers a similar curriculum which highlights four scenarios that represent common challenges staff are experiencing when trying to balance service principles with safety protocols during the pandemic.
These scenarios are:
- Communication – Guest-Friendly Safety Protocols Before and at Arrival
- Credibility – Reassuring Guests Who Express Distrust of Your Property’s Safety Protocols
- Compliance – Addressing a Guest Who is Not Following Safety Protocols
- Creating Positive Experiences – Setting the Tone
The format for each of the four scenarios includes:
- The introduction + each one of the four segments is less than 15 minutes and can be taken individually or all together;
- Downloadable review worksheets for each scenario help you remember key points;
- Pause and return to the course at any time;
- Use from any computer or mobile device;
- Certificate of Completion available when all segments are finished.
Included with online course access is a downloadable worksheet that reinforces takeaway points and can be utilized as course completion homework to be returned to a supervisor. Scenarios can be viewed by segment individually.
This course is offered on a sliding scale donation basis beginning at $5.00 for individuals taking the course on their own and $10 per employee for organizations who are seeking to provide a pre-paid package code for their associates. As a 501c3 nonprofit, the Oregon Hospitality Foundation relies on donations to support staff and operations needed to create training tools such as this and other programs that support Oregon’s Hospitality Industry. Scholarships may be available for Oregon residents who are unable to make the minimum donation requested.
If your organization would like to make a group donation in order to provide user codes for your employees, and/or you are interested in a virtual training facilitated by one of OHF’s professional trainers, please go to http://bit.ly/OHFgscode
and complete the form so that we can respond!
If you would like to make a contribution directly to the foundation, in addition to /or without taking the course, go to http://bit.ly/OHFDonations. As a 501c3 nonprofit, your contribution to OHF may be tax-deductible, please check with your tax consultant.